FAQs

IMG_4329Here, you’ll find Frequently Asked Questions that our team have identified to help our parents and patrons of Cafe O’Play.

Do I need to wear socks?
Yes!  All children must have socks on when playing in the play area.  Adults who will be accompanying children in the play area must wear socks as well.  If adults will just be seated in the play area near the doors, they do not need to remove their shoes.

What are your age, height, and weight requirements?
We are built for children age 12 and under, who are also at or under 4’10” in height, and 100 lbs in weight.  Children older than 12 or exceeding our height/weight limits are not permitted in the play area, even while accompanying younger siblings.

What?  My older/taller/larger child can’t come into the play area?
We used to allow a bigger child, who was not charged admission, and not allowed to play, to come into the Play Area side and sit by a parent. That ended up only providing more difficulty because frequently, they couldn’t help themselves and they would play in different areas, creating problems for other children and our staff and other customers.  We concluded that the best way we could prevent these scenarios, and prevent our Staff from having to be the ones to manage them, was to ask that the older child stay on the Cafe side. We have games, puzzles, art supplies, and Cafe food that can assist in keeping the child occupied. Our “bar” seating at the window provides line of sight for the parent on the other side.  We encourage families with older/taller/larger children who cannot enter the play area, to bring books or other items that will help to keep these children occupied while their younger siblings play.

Where do we check in?
All guests are asked to check-in at the cafe counter each time they visit.  We do not allow access to the play area for anyone who has not checked in.  If you have family members or other guests who will be arriving after you and your child have checked in and entered the play area, please let those later arriving guests to checkin at the cafe counter to receive a wristband.  Later arriving adults will be escorted by a staff member into the play area where we will confirm that these guests are expected by those who arrived earlier.

Can I bring in my own food?
Generally, no.  We are a restaurant as well as an indoor playground.  We allow parents with infants to bring in baby bottles, sippy cups, and baby food. We don’t allow outside food for parents and the older children for several reasons.  (A) There are legal and health code issues that put us at risk of being fined or having our food service license revoked. (B) Food and beverage sales are an important revenue stream for our business. C) Aesthetically, things could become unmanageable pretty quickly.  We will gladly make exceptions to this for medical or religious reasons.   Please inform our staff at checkin that you have brought food with you for those reasons and we will accommodate you.

Can we drop in and have our own birthday party without scheduling one of yours?
No, we provide professional party services as part of our core business offering and are proud of our awesome birthday party results.  No group large or small is allowed to bring in a birthday cake, cupcakes, presents or party decorations into Cafe O’Play unless approved by management or scheduled for a Cafe O’Play party.  Simple celebrations, such as singing “Happy Birthday” and presenting a child with a cupcake or treat bought at Cafe O’Play, are perfectly fine.  In fact, if a child comes to Cafe O’Play on their birthday please let our staff know at check-in.  The birthday child will receive a special sticker and a free mini-cupcake!

Can I drop off my child?
No.  During our Open Play hours parents are responsible for staying in Cafe O’Play while their child is present.  Periodically we will be hosting special events where it will be possible to drop off your child for a short period of time.  These include Teen/Tween Party Nights, summer camps, and other events.  These will be posted in our  special events calendar.

Is Cafe O’Play accessible for children and parents with disabilities?
Cafe O’Play is located on a single floor with no steps or barriers to movement. The large climbing structure is multilevel and has a specific entry point for children with a disability.  Our play structure has been designed with a four-foot square grid system of various activities that is accessible for children and adults. Some children may need assistance in navigating through the structure. The equipment is designed so that an adult caregiver could accompany a child through the structure. The toddler area, eye play and sports court are all fully accessible.

How safe is Cafe O’Play?
The play structure at Cafe O’Play has been designed with not only maximum “playability” for children but also maximum safety. This structure was manufactured by Orca Coast Playgrounds, an international leader in the indoor playground industry. For details on the design and safety features built into our playground, click here.  Other safety features of Cafe O’Play include a wristband identification system to enter the play space at Cafe O’Play.  Adults and children without wristbands are not allowed entry.  Video surveillance is taken throughout Cafe O’Play.

Why aren’t their outlet covers on your electrical outlets in the play area?
Because they aren’t needed!  They may look like normal outlets but they are really child safe outlets that have an internal plastic guard that protects any little fingers from getting a shock.  It takes a force that only an adult can deliver to push past that internal safety shield and plug something in.  We felt this was a better option than the traditional plastic outlet covers.  So it might look like the outlets are unprotected in the play area but they are very safe.

How clean is Cafe O’Play?
Besides safety of our guests, providing a clean environment is a primary goal.  Each night after we close, our staff cleans and sanitizes every surface in our play area and cafe.  We use a multi-quat sanitizer on our toys and hard surfaces and Simply Green sanitizer throughout the play structure.  Mid-day our staff also sanitize all frequently touched surfaces such as door knobs and handholds.  Staff follow a daily, weekly, monthly and annual cleaning /upkeep schedule throughout our facility. Cafe O’Play upholds the highest standards in cleanliness to assure our patrons a safe and enjoyable experience. To this end, we appreciate awareness of an area that might need sprucing up after a busy period. We are also periodically inspected by the Summit County Health Department.  OUr current inspection report can be downloaded here.

Is this a franchise?
Nope.  This is a small business owned and actively operated by John & Carolyn Green and their four kids.  For over two years the Greens visited play cafes around the country, attended amusement and entertainment trade shows and workshops, and brought the best of what they have seen and learned into the design of Cafe O’Play.

What kind of music is played in the dance party room?
Screen Shot 2015-09-30 at 4.29.58 PMThis carpeted room is one of the favorite features of Cafe O’Play.  Kids get to dance under a variety of lights to fun, family-friendly dance music.  We typically stream music from KidJam! Radio.  This is a streaming internet station sponsored by 91.5 The Summit Radio out of Akron OH.  KidJam! Radio is a new and exciting commercial-free listening experience that kids and parents can enjoy together.  The sound is fresh and fun, featuring hit tunes spanning five decades.  The primary mission is to empower and entertain children while enhancing self-motivation, good nutrition, and creating high self-esteem.  KidJam! achieves this through peer-to-peer communication which introduces a variety of appropriate music styles and, between songs, offers messages designed as motivators for kids to be their best.